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Mobile Units represent individual billing for a unit from any carrier. Billing which encompasses a voice and data plan is still counted as a single mobile unit. Each mobile unit is permitted unlimited history in time, but still only counts as a single unit. However, units which are no longer active are no longer counted as a mobile unit or count towards your billing total.
Telecom Accounts represent a single account and their associated bill for telecom, data, and conferencing services. Each independent account represents one account. Each account is permitted unlimited history in time, but still only counts as a single account. However, accounts which are no longer active are no longer counted as an account or count towards your billing total.
Users can be people in your company who have access to the data within Tele-Watch that may or may not have a mobile unit or telecom account connected to them. All Tele-Watch plans include unlimited users. There are no per-user fees.
All Tele-Watch accounts are password protected and include SSL encryption for your security. SSL stands for Secure Socket Layer, but what it really means is that the data sent between Tele-Watch and your computer is safely encrypted from prying eyes. It's the same technology that online banks and e-commerce sites use to keep your credit card information safe.
If you cancel your account within 30 days of signing up you won’t be charged a thing. If you do choose to cancel your account in the future you will never be charged again, but you are responsible for charges already incurred up until your cancellation. Refunds can not be issued after your initial 30 day trial and we don’t prorate for partial months.
Yep. Simply contact Support and we will modify your plan. However plans will automatically upgrade if you exceed your account size limit.
Katz Group Canada Ltd - Sandra Scott
No. Tele-Watch is a pay-as-you-go service. There are no long term contracts or commitments on your part. You simply pay month-to-month. If you cancel, you’ll be billed for the current month, but you won’t be billed again.
No, you can have an unlimited number of users accessing your data. The plan you are billed for is based on the number of mobile units and telecom accounts included in your data. If you exceed your number of units permitted in your plan you will automatically be moved to the next higher plan.
Currently we accept Visa, Mastercard, American Express, and PayPal.
Our state-of-the-art computer servers are protected by biometric locks and 24-hour surveillance. Our product software and infrastructure is updated regularly with the latest security patches. Our network is protected by an enterprise-class firewall and all Tele-Watch plans include SSL encryption to keep your data safe.
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If you have questions about Tele-Watch or the sign up process just submit a support request and we’ll get right back to you.
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Got more questions? Check out Tele-Watch Answers
If you can’t find the answers you need here, you can always contact support and we’ll get back to you within a few hours.
