Top Tele-Watch FAQs

• Q. Is Tele-Watch secure and confidential?
• Q. Is our company data safe? Where is the data stored?
• Q. How do I change our billing information?
• Q. How do I cancel my account?
• Q. Can I change the Tele-Watch URL?
• Q. Do you have different pricing for non-profits or other special groups?

General FAQs - Security, Backup, Export, etc.

• Q. We have moved, how do I change our company information?
• Q. How do I change the account owner?
• Q. We are no longer an active client - Are we able to download our data?
• Q. Do you have a refund policy? How does it work?
• Q. How do I add my company logo?
• Q. Is there a help system or manual for Tele-watch?
• Q. I forgot my password. What do I do?
• Q. I forgot my user ID. What do I do?
• Q. I forgot the URL to login. What do I do?

Is Tele-Watch secure and confidential?

Yes. We use 128 bit encryption

Is our company data safe? Where is the data stored?

Data is stored in a secure facility.

How do I change our billing information?

Admin access allows for some of the billing details to be changed. For other items, please contact our support team with your changes.

How do I cancel my account?

Written notice must be submitted, after which you will be contacted with regards to any remaining contractual obligations.

Can I change the Tele-Watch URL?

Currently Tele-Watch does not offer the ability to customize the URL.

Do you have different pricing for non-profits or other special groups?

Tele-Watch currently does not offer special pricing - but please submit your specific request for review.

We have moved, how do I change our company information?

Admin access allows for some of the company details to be changed. For other items, please contact support with your changes.

How do I change the account owner?

Contact support to have the owner changed

We are no longer an active client - Are we able to download our data?

Only active clients has access to their data. Contact our support team to review your options.

Do you have a refund policy? How does it work?

There are no refunds on services already paid for and delivered.

How do I add my company logo?

Company administrators have access to upload their company logo.

Is there a help system or manual for Tele-watch?

We have compiled a comprehensive list of frequently asked questions. If you have a specific question please ask our support team.

I forgot my password. What do I do?

The login page contains a (forgot your password?) link, in case you forgot your user ID or your password. Fill in the required fields and your request will be taken care of by our support team.

I forgot my user ID. What do I do?

The login page contains a (forgot your password?) link, in case you forgot your user ID or your password. Fill in the required fields and your request will be taken care of by our support team.

I forgot the URL to login. What do I do?

If you do not have the login URL saved as a favorite, you can simply access our login from our main Tele-watch site.