Top Tele-Watch FAQs

• Q. Is Tele-Watch secure and confidential?
• Q. Is our company data safe? Where is the data stored?
• Q. How do I change our billing information?
• Q. How do I cancel my account?
• Q. Can I change the Tele-Watch URL?
• Q. Do you have different pricing for non-profits or other special groups?

General FAQs - Security, Backup, Export, etc.

• Q. We have moved, how do I change our company information?
• Q. How do I change the account owner?
• Q. We are no longer an active client - Are we able to download our data?
• Q. Do you have a refund policy? How does it work?
• Q. How do I add my company logo?
• Q. Is there a help system or manual for Tele-watch?
• Q. I forgot my password. What do I do?
• Q. I forgot my user ID. What do I do?
• Q. I forgot the URL to login. What do I do?

Billing, invoices, cancellation, account owner, addons, refunds, etc.

• Q. What is an account owner? How can I change the account owner on my account?
• Q. How do we update or change our credit card?
• Q. How do we cancel our account?
• Q. What happens to my data once I cancel?
• Q. Does my account include any of your addon services?

Company Settings

• Q. How can I change our company settings?
• Q. We have moved, how do I change our company information?
• Q. How do I add a new mobile account to the system?
• Q. How do I remove a mobile account that we no longer have?

Reports

• Q. How do I see a previous months report?
• Q. Can I customize the reports?
• Q. How come I see information for a user that is no longer with our company?
• Q. Am I able to see a certain report, with only some of my data?
• Q. Why am I only able to see some of our companies data?

Additional Features - addons

• Q. What happens after I request an analysis on my data?
• Q. Am I able to request a specific type of analysis or an analysis on some of my data only?

Users

• Q. Why am I not able to delete a user?
• Q. Why is there still data on users that have left the company?
• Q. How do I change the information on a user?
• Q. How do I add a new user?
• Q. How can I change what group a user is part of?

Changes (may need to add - based on service subscribed to)

• Q. How do I get changes made to users plans?
• Q. What do I do about the alerts I see in the reports?
• Q. I am going to be traveling outside the country - What do I do about my roaming?

Alerts

• Q. What do I do about the alerts I see in the reports?
• Q. Can I get specific alerts on my reports?

Notifications

• Q. How do I change who receives the email notifications?

Groups: Managers, Cost Centers etc

• Q. How do I create a Manager group?
• Q. How do I change a users manager?

Permissions

• Q. Can I modify the permissions for a user?
• Q. Can I modify my own permissions?
• Q. What is an administrator (aka admin)? Can we have multiple admins? How do I give someone admin access?

Bills

• Q. What formats are required?
• Q. What happens to the bills once they are entered in the system?